The Financial Conduct Authority (FCA) has confirmed a resumption of policy enabling consumer finance firms to repossess vehicles from 31 January 2021.
The regulator’s temporary guidance stated that firms should not be able to terminate a regulated agreement or repossess vehicles under the agreement that the customer needs, except in exceptional circumstances.
The new guidance, the FCA said, should still only be as a last resort. Firms will be expected to consider the impact on customers who may be vulnerable, including because of the pandemic, when deciding whether repossession of goods or vehicles is appropriate.
A statement from the FCA said: “Our proposed approach reflects the different risks and harms that customers with goods or vehicles on credit are likely to face compared to those who are at risk of losing their home.